TD Ameritrade Clients Unable to Log In, Trade
May 20th, 2010Say what?
Morningstar analyst Michael Wong said all of the online brokers had similar problems during the sudden market plunge on May 6.
There was sharp selling today as well.
Still believe that ‘fatfinger’ nonsense from May 6?
Via: AP:
Some clients of online brokerage T.D. Ameritrade Holding Corp. were unable to log into their accounts during Thursday’s market slide.
With the Dow Jones industrial average and other major indexes exceeding 3 percent declines, the company posted the following message on the site: “We are having technical difficulties that may result in limited access to your account. We are working to correct this problem as quickly as possible. We apologize for any inconvenience.”
A representative of T.D. Ameritrade did not immediately return a phone call from The Associated Press. But customers expressed frustration with the problem, posting numerous messages on social networking websites.
Nick Jackson, a customer from the Phoenix area, said in an interview he couldn’t get on for about 30 minutes. When he called the company’s customer service line, he was given an access code to another site.
“By the time I could get somebody on the phone, I was already down about $2,000,” Jackson said.
Morningstar analyst Michael Wong said all of the online brokers had similar problems during the sudden market plunge on May 6.
Could this be a legitimate technical difficulty? Maybe due to thousands of panicking brokers trying to log in at the same time?