Telecom New Zealand Overcharging: Contact the Commerce Commission
June 9th, 2011Reminder to those in New Zealand who are battling Telecom’s swindling: Gather all of your information and send it to the Commerce Commission.
Via: New Zealand Herald:
Telecom can’t count and could be overcharging thousands of customers’ broadband accounts.
That’s the message from some customers who are complaining Telecom has been over-counting their broadband usage for several months.
The Herald has received detailed internet usage logs from two Telecom customers – one in Dunedin and the other in New Plymouth – which show over-counting broadband downloads, in one period by as much as 139 per cent. Both have raised the matter repeatedly with Telecom, but have yet to get an explanation.
“We showed Telecom five days of data as early as February 14,” says director Mark Peisker of Dunedin’s CueClub. “There was massive variance between our data and that reported by the Telecom usage meter. I said to them: ‘Your counting has very little to do with what comes down my line to me’.”
CueClub’s data taken from its two internet routers shows an average of 62 per cent over-counting during a three month period – the worst month being May when Telecom counted an extra 118.24 gigabytes (GB) of usage amounting to $203.97 in overcharging.
Similarly Alister Lambert in New Plymouth first logged a fault with Telecom in January.
His monitoring of his router data over the last four months reveals over-counting of around 30 per cent each month.
Related: Don’t Be a Victim of Telecom New Zealand
the criminals have are lovin’ it.