Calling Your Bank? Be Prepared to Have Your Voice Biometrics Collected
February 19th, 2019Via: FastCompany:
In Chase’s case, the biometric program was announced back in April, but there’s a good chance many customers missed the announcement. (I missed it, and I actually write about these topics for a living.) Now, when you call Chase, an automated recording informs you that your voice is being used to identify you in the hopes of preventing fraud. Pick up the phone and you’re being recorded to make a “voice print,” which, according to Chase’s website, “is created from more than 100 different physical and behavioral characteristics such as pitch, accent, shape of your mouth, and vocal tract as you speak with a customer service representative.” (What happens if some identity-thieving criminal calls first is still TBD.) Once your voiceprint is created, Chase will use it the next time you call to “quickly verify it’s you.”
